Return and Refund Policy

At Elviera Mode, we aim to make returns, refunds, exchanges, order cancellations more clear. If a purchase does not meet your needs, please follow the guidelines below.

Return Period

Items can be returned within 30 days of delivery.

Restocking Fees

None applied.

Refund Timing

Refunds are processed within 7 days after approval.

Return Shipping

Customers are responsible for shipping costs on returns.

Exchanges

Accepted under specified conditions.

Reference

All returns follow our Terms of Service.

Order CancellationsTo cancel an order, contact us promptly at info@elvieramode.com. Cancellations are only possible if the order has not yet entered the processing stage. If you no longer want to keep the item after delivery, you can request a return by following the return steps and requirements mentioned below.

Return RequirementsItems can be returned within 30 days of delivery. Returns outside this period cannot be accepted. Returned items must meet the following conditions:

  • The item must be unused and unwashed
  • Remain in its original packaging
  • All tags must be attached

Returning an Item

  1. Contact info@elvieramode.com with your order number and reason for the return.
  2. Wait for approval before sending the item back.
  3. Follow the provided instructions for packaging and the return address.
  4. Ensure the item is packaged securely to prevent damage during shipping.

Refunds

  • You will receive email confirmation once the return is received and approved.
  • Refunds are issued to the original payment method within 7 days after approval.
  • Payment providers or banks can require extra time before releasing funds.

Additional Notes

Customers are responsible for return shipping on items that are not defective. Ensure items are packaged securely to avoid damage during transit.

Exchanging an Item

To request an exchange, contact our support team with your order details within 30 days of delivery. The process includes:

  1. Submit Your Request: Email info@elvieramode.com with your order number and the item to be exchanged.
  2. Requirements:
    -The item must be unused and unwashed
    -Remain in its original packaging
    -All tags must be attached
  3. Next Steps: After review, you will receive instructions for returning the original item and obtaining the replacement.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please contact us right away at info@elvieramode.com and include:

  • Your order number
  • A clear description of the issue
  • Photos of the item and its packaging

After review, we will arrange either a replacement sent at no extra cost, OR a full refund to your original payment method.